FREE SHIPPING on orders over US$38 - Code: freeship

Frequently Asked Questions

 

Ordering


Ordering

Q1: Do I need to register an account to order?

 

Q2: Will I receive any confirmation on my online orders?

 

Q3: Can I cancel or modify my order?

 

Q4: How do I use my coupon?

 

Q5: Why am I getting an invalid coupon code message?

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q1: Do I need to register an account to order?

Answer:

  • No, you are not obliged to, however we do recommend you to create an account for convenience. You will be able to track the progress of your order by logging into your account.
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    Q2: Will I receive any confirmation on my online orders?

    Answer:

  • A confirmation email will be sent to you once we receive your order. We will also send you another email with tracking number and relevant hyperlinks to help you track your order once your products are shipped.
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    Q3: Can I cancel or modify my order?

    Answer:

  • Please contact us by emailing cs@gifthing.com and we will endeavor to satisfy your request. However, please understand we may not be able to stop your order as it is being processed. Furthermore, for personalized items, we are not able to cancel orders. Thank you for your understanding.
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    Q4: How do I use my coupon?

    Answer:

  • You can type in the coupon code on the Shopping Cart page and click on the Apply Coupon button. Alternatively, you can also insert the coupon code on the Checkout page.
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    Q5: Why am I getting an invalid coupon code message?

    Answer:

  • Please check that you have entered the code correctly and check the coupon validity and expiry date.
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