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Frequently Asked Questions

 

Shipping


Q1: Do you ship internationally?

 

Q2: How long do I need to wait for my items?

 

Q3: What are your shipping / delivery options and costs?

 

Q4: How do I check / track the status of my order?

 

Q5: Can you deliver to P.O. Boxes, APO & FPO?

 

Q6: Will I be charged taxes upon delivery?

 

Q7: Can I send the item to a different address other than my billing address?

 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Q1: Do you ship internationally?

Answer:

  • Yes, we ship internationally to almost every corner of the world.
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    Q2: How long do I need to wait for my items?

    Answer:

  • Standard shipping method is expect to arrive within 8-10 business days (3 business days processing + 5 to 7 business days in transit). Please note we also offer rush shipping service by Express for additional charges. Orders with rush handling will arrive in approximately 5-6 business days (3 business days processing + 2 to 3 business days in transit).
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    Q3: What are your shipping / delivery options and costs?

    Answer:

  • We offer standard delivery and express delivery options. Delivery costs will depend on the product selected and the shipping location.
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    Q4: How do I check / track the status of my order?

    Answer:

  • An email notification will be sent to your email address with a tracking reference number and hyperlink once your item has been shipped (in rare instances where tracking is not available, an email with shipment date will be sent to you accordingly). Alternatively, you can track your order by clicking on the Account icon at the top of the page and then Order History.
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    Q5: Can you deliver to P.O. Boxes, APO & FPO?

    Answer:

  • Unfortunately, we are unable to deliver to P.O. Box, APO and FPO addresses.
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    Q6: Will I be charged taxes upon delivery?

    Answer:

  • For all shipments, recipients are responsible for any customs duties or taxes imposed by that country, which are collected by the carrier upon delivery. Please check with your local government agency or contact us for more information.
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    Q7: Can I send the item to a different address other than my billing address?

    Answer:

  • Yes, please check the “SHIP TO A DIFFERENT ADDRESS” box on the Checkout page and enter recipient address accordingly.
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