FAQ

Q1: Do you ship internationally?

Yes, we ship internationally to almost every corner of the world.

Q2: How long do I need to wait for my items?

Standard shipping method is expect to arrive within 8-10 business days (3 business days processing + 5 to 7 business days in transit). Please note we also offer rush shipping service by Express for additional charges. Orders with rush handling will arrive in approximately 5-6 business days (3 business days processing + 2 to 3 business days in transit).

Q3: What are your shipping / delivery options and costs?

We offer standard delivery and express delivery options. Delivery costs will depend on the product selected and the shipping location.

Q4: How do I check / track the status of my order?

An email notification will be sent to your email address with a tracking reference number and hyperlink once your item has been shipped (in rare instances where tracking is not available, an email with shipment date will be sent to you accordingly). Alternatively, you can track your order by clicking on the Account icon at the top of the page and then Order History.

Q5: Can you deliver to P.O. Boxes, APO & FPO?

Unfortunately, we are unable to deliver to P.O. Box, APO and FPO addresses.

Q6: Will I be charged taxes upon delivery?

For all shipments, recipients are responsible for any customs duties or taxes imposed by that country, which are collected by the carrier upon delivery. Please check with your local government agency or contact us for more information.

Q7: Can I send the item to a different address other than my billing address?

Yes, please check the “SHIP TO A DIFFERENT ADDRESS” box on the Checkout page and enter recipient address accordingly.

Q1: Do I need to register an account to order?

No, you are not obliged to, however we do recommend you to create an account for convenience. You will be able to track the progress of your order by logging into your account.

Q2: Will I receive any confirmation on my online orders?

A confirmation email will be sent to you once we receive your order. We will also send you another email with tracking number and relevant hyperlinks to help you track your order once your products are shipped.

Q3: Can I cancel or modify my order?

Please contact us by emailing cs@gifthing.com and we will endeavor to satisfy your request. However, please understand we may not be able to stop your order as it is being processed. Furthermore, for personalized items, we are not able to cancel orders. Thank you for your understanding.

Q4: How do I use my coupon?

You can type in the coupon code on the Shopping Cart page and click on the Apply Coupon button. Alternatively, you can also insert the coupon code on the Checkout page.

Q5: Why am I getting an invalid coupon code message?

Please check that you have entered the code correctly and check the coupon validity and expiry date.

Q1: What payment methods do you accept?

We currently accept Visa and MasterCard credit cards and PayPal payments on the website.

Q2: Is it safe to use my credit card on your Gifthing?

Yes. It is in both your interest and ours to ensure our service processes are safe. Our website uses Secure Sockets Layer (SSL)* technology to ensure that personal and credit card information as well as your registration information and files submitted to us remain secure via network encryption. Additionally, PayPal is globally recognized as a secure payment gateway for transactions. For added assurance, opt to pay via PayPal which has industry-leading fraud prevention technology and policies.

Q3: Are there any credit card transaction fees?

International credit card transactions may have international transaction fees (and a foreign exchange rate), which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details.

Q4: Why do I get a credit card failure message?

There are a number of reasons why credit card payments can fail which includes bank authorization and fraud prevention system issues. For an immediate and convenient solution, you can opt to pay via PayPal using your credit/debit card, a fast and secure payment method.